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15-Year Warranty
We are proud to offer 15 years warranty on our mattress as it meets the highest standards for domestic use. This limited mattress warranty gives you specific legal rights.
Who does this mattress warranty extend to?
Anyone who has purchased the mattress from Sleepsenze. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
What does the warranty cover?
This warranty covers the following defects in workmanship and materials of the Sleepsenze mattress that has at all times only been in normal domestic use and treated in accordance with our Sleepsenze mattress FAQ.
What does the warranty NOT cover?
If it does not fall into one of the categories above in the ‘What does the warranty cover?’ section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
When does the warranty start?
The warranty starts on the date of delivery of the mattress and lasts until the end of 15 years from that date.
Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Sleepsenze at support@sleepsenze.com
We reserve the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the mattress prior to accepting a particular claim under this Warranty.
Should shipping costs be required to return your Mattress, you will not be responsible for those costs.
What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the mattress itself in some cases, will be cross-examined and evaluated by Sleepsenze. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired mattress or new Sleepsenze mattress back to you. Sleepsenze reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The mattress warranty period does not restart, but rather continues from your original purchase date.
What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims.
Warrantor
Sleepsenze Retail Opc Pvt, Ltd,.
support@sleepsenze.com
1-Year Warranty
We are proud to offer a 1year warranty on our pillow as it meets the highest standards for domestic use. This limited pillow warranty gives you specific legal rights.
Who does this pillow warranty extend to?
Anyone who has purchased the pillow from Sleepsenze. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
What does the warranty cover?
This warranty covers the following defects in workmanship and materials of a Sleepsenze pillow that has at all times only been in normal domestic use and treated in accordance with our FAQ.
What does the warranty NOT cover?
If it does not fall into one of the categories above in the ‘What does the warranty cover?’ section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
When does the warranty start?
The warranty starts on the date of delivery of the pillow.
Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and a photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Sleepsenze at support@sleepsenze.com
We reserve the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the pillow prior to accepting a particular claim under this Warranty.
Should shipping costs be required to return your pillow, you will not be responsible for those costs.
What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the pillow itself in some cases, will be cross-examined and evaluated by Sleepsenze. When we have received the evidence we need, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not.
If we determine your claim is covered by the warranty, Sleepsenze will repair or replace (as applicable) and ship your pillow or a new pillow back to you.
What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims.
Warrantor
Sleepsenze Retail Opc Pvt, Ltd,.
support@sleepsenze.com
5-Year Warranty
We are proud to offer a 5-year warranty on our topper as it meets the highest standards for domestic use. This limited Topper Warranty gives you specific legal rights.
Who does this topper warranty extend to?
Anyone who has purchased a topper from Sleepsenze. Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
What does the warranty cover?
This warranty covers the following defects in workmanship and materials of a Sleepsenze topper that has at all times only been in normal domestic use and treated in accordance with our FAQ.
What does the warranty NOT cover?
If it does not fall into one of the categories above in the ‘What does the warranty cover?’ section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
When does the warranty start?
The warranty starts on the date of delivery of the topper and lasts until the end of 5 years from that date.
Your Responsibilities
To make a claim under this Warranty, please send: 1) a brief written description and photo of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to Sleepsenze at support@sleepsenze.com
We reserve the right, in our sole discretion, to require photographs, further information, or descriptions, or to physically inspect the topper prior to accepting a particular claim under this Warranty.
Should shipping costs be required to return your topper, you will not be responsible for those costs.
What do we do when we get all this from you?
Any evidence we receive regarding the potential warranty claim, including the topper itself in some cases, will be cross-examined and evaluated by Sleepsenze. When we have received the evidence, we will decide at our sole, reasonable discretion whether your claim is covered by the warranty or not. If we determine that it is covered, we will repair or replace (as applicable) and ship your repaired topper or new topper back to you. Sleepsenze reserves the right to offer you a similar replacement if your item has been discontinued. We will only cover the shipping expenses of the first warranty claim. The topper warranty period does not restart, but rather continues from your original purchase date.
What if I only want a refund?
This warranty does not give you the right to get a refund. The warranty only covers replacements, repairs, and upgrades for successful warranty claims.
Warrantor
Sleepsenze Retail Opc Pvt, Ltd,.
support@sleepsenze.com