Bed base.

As the global COVID-19 pandemic continues to escalate, at Ecosa we’re implementing measures to protect our staff and our customers. Here’s a brief overview on what COVID-19 means for your Ecosa purchase.

Orders

We want you to feel comfortable in placing your orders with us at this time. Please rest assured we will keep you up to date with any government restrictions that affect new and existing orders and provide refunds if we are unable to fulfil your order due to disruptions.

We are extremely grateful for all orders during this uncertain time. You’re helping to keep our staff in employment, and helping us contribute to the economy.

Operations

We are aware that some of our delivery partners are experiencing delays. Regional deliveries may be delayed by 3-4 days. Please check your delivery estimate at checkout.

Deliveries of the mattress, bed base and bedside table in Metro areas are operating as usual.

Deliveries

To protect our couriers and customers during the COVID-19 outbreak, we will now be operating contact-free deliveries. We won’t request a signature upon delivery, and we’ll let you know when we’ve left your items at your address.

100 Night Trial

Your 100 night trial* is still valid during this time. However, we are experiencing disruptions to our charity donation network due to distancing restrictions and charity shutdowns. If your return is affected, your trial period will be extended until we are able to carry out our donation. If you wish to lodge a return, please notify us within the first 100 days as normal. If we can’t execute your return right now, we’ll extend your trial until we can secure a charity collection.

We appreciate your patience and loyalty during this time and ask that you’re extra kind and considerate to our Ecosa Dream Team. They are working round the clock to service you, respond to daily updates and keep everything moving.

*100 Night Trial valid on mattress and pillow only.

Stay safe.

The Ecosa Dream Team