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If for any reason you are not happy with your Sleepsenze product, just email us and we will help you. If your product is under a trial, such as a mattress, we will arrange for it to be collected by the delivery partner. Once the collection is confirmed, you will be issued a full refund. Subject to verification.
We will arrange to have the mattress collected by our delivery partners, we've donated 100+ mattresses in India.
The best place to try our mattress is in the comfort of your own home. You can sleep on our mattress for 100 days and let your body decide.
Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.
The mattress cover is machine-washable. Please make sure to use water at room temperature. If using a dryer to dry the item, avoid high heat, as this can melt, shrink or deform the fabric.
Yes, the mattress is resistant to dust mites!
Natural latex is not only incredibly supportive — it's durable and resilient, too.
Our organic latex is 100% natural, anti-microbial, free from VOCs, breathable, durable, and compostable.
All-natural or organic latex comes in different levels of firmness. Indentation Load Deflection (ILD) and density are the ways we measure how firm or soft a piece of natural latex will feel. Our standard mattress uses " of D85 medium-plush latex while ILD (28-32).
There’s no magic formula, but we’d recommend giving it at least 30 days. Buying a mattress is a bit like getting a new pair of shoes, so it’ll take some time to bed in. Luckily, our 100-night trial gives you lots of luscious time to adjust to your new sleep companion.
For a real all singing, all dancing mattress, though, we’d recommend the 365- Natural Latex. Packed with Natural Latex, it’s a real winner for helping you sleep cool and sound. Plus, we added an Organic cotton cover to the top of the mattress which actively removes heat while you kip. Clever stuff, really.
When you order directly from our website, we can 100% guarantee that you'll receive a brand new mattress. Everything is made-to-order in our warehouse, so you’ll never receive a mattress that has been returned. We don't get many returns, but when we do, we either recycle them. Locally donate them.
Yes, We do make custom mattress sizes.
You can indeed. This is the best kind of bed frame for letting your mattress breathe. We recommend that the gaps are evenly spaced and don’t exceed 7.5 cm. Any gaps wider than this won’t support your mattress in all the right ways and this will void your warranty. If you’re choosing between wooden slats and box springs, wooden slats will give you a nice medium-firm feel which will complement the feel of your mattress.
Lots of our customers with back pain say their sleep has improved on a 365 mattress. And this is all down to the clever supportiveness that we pack into each of our mattresses. These take the pressure off your body while you kip, molding to your body over time. We don’t have medical accreditation for our mattresses, but our reviews will give you a good idea of what our customers are saying. If you have specific health issues though, we’d recommend speaking to a health professional first.
All of the materials used in our mattresses have certifications to ensure they're safe and non-toxic, so you can rest easy knowing that your Sleepsenze mattress is 100% health and safety compliant. All foams used in our Hybrid & Signature mattresses are CertiPUR® certified, which means that your mattress doesn't contain any carcinogens or other harmful nasties. The fabric in our mattress covers is OEKO-TEX® certified, ensuring it meets one of the highest and safest textile standards. The 365 Mattress Latex foams have a high safety standard certificate, GOLS, eco institute, GOTS.
Sleepsenze Mattress is designed to last at least 15 years and comes with a 15-year limited warranty.
Sleepsenze is an Indian-owned and based company. We source only the best quality raw materials from around the world. These materials come from Malasiya (20%), Turkey (10%), and India (70%). We then assemble the mattress in India with the best craftsmanship and independent quality control. The result? a better mattress at an affordable price delivered straight to your doorstep.
Our all mattress will support up to a total of 300kg, or 150kg per sleeper.
Unfortunately, we are not able to dispose of your old mattress.
Unfortunately not, the courier services have a front door + ground floor policy.
They are not permitted to carry the item upstairs as they would not be covered by their employers OH&S guidelines.
Should your front door be above ground floor level, please ensure someone is available to assist you in moving the mattress if you are unable to do so yourself.
Standard delivery is free for mattresses, toppers. Small items include a INR 500 delivery fee.
If you live in metropolitan areas of India, your mattress can get to you within 2 days. Living outside the metro? Your order will still get to you quickly within 2-7 days!
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