FAQ's

Payment FAQ

• What payment methods do you accept?

  Ecosa accepts Visa, MasterCard, American Express and PayPal. Please note that there are no surcharges for any transactions.

• How do I get 6 months interest-free?

  You can get 6 months interest-free by simply selecting the Zip payment option during checkout. You will be redirected to Zip for an application. It will only take a few minutes!

• How do I get a refund?

  If you want to lodge a return, simply contact our customer service team. Our team will assess your request before processing your refund. Upon approval, your refund will be processed and funds will be returned to the original payment method used to make your purchase.
  Please note: PayPal, Afterpay and Zip Pay refunds can only be processed via the original payment account. If you have closed your PayPal, Afterpay or Zip Pay account since your purchase, you must reactivate the account to obtain your funds. Ecosa is unable to process refunds to any other source on orders made with a third party payment platform.

• Can I use multiple discount codes for one order?

  Yes, it is possible to apply multiple discount codes. However, the validity of multiple codes used together depends on the conditions of the promotions.