FAQ's

What do you need help with?

COVID-19 FAQ

• Can I still get my Sleepsenze products?

  Of course, you can! We are delivering all the products available on our site as normal. For the health and safety of our community, we will be operating in minimal contact-less deliveries.

• Are you still shipping as normal?

  Yes, we are shipping as normal in India. We are aware that some of our delivery partners are experiencing delays. Some deliveries may be delayed by 3-7 days. Please check your delivery estimate at checkout.

• When will the operation resume?

  We cannot predict the circumstances of COVID-19. All we can do is to keep our community as safe as possible in these unprecedented times until it is safe for our services to resume regular operation.

• When can I expect my mattress to arrive?

  If you live in metropolitan areas, your mattress can get to you within three days. Living outside the metro? Your order will still get to you quickly within 3-7 days!

Popular Questions

• How does the returns process work?

  If for any reason you are not happy with your Sleepsenze product, just email us and we will help you. If your product is under a trial, such as a mattress, we will arrange for it to be collected by the delivery partner. Once the collection is confirmed, you will be issued a full refund. Subject to verification.

• Where do you ship to?

  We ship to anywhere in India through our delivery partners.

• What payment methods do you accept?

  we accept Visa, MasterCard, American Express. Please note that there is no surcharge for any transactions.

• Why does the Sleepsenze mattress cost so much less than the mattresses in retail stores?

  Unlike traditional mattress companies, we don’t have a high mark-up on our products. We choose not to waste money on large showrooms full of pushy salespeople on big commissions. Instead, we sell our mattress directly online and pass the savings onto you. We offer fast and free delivery directly to your doorstep.